Giving Ground Standard access to your accounts

Depending on your plan, we need access to some of your accounts to run ads, post content, or manage your website. We ask for exactly what's needed during onboarding and walk you through each one.

What we may ask for

1. Meta (Facebook and Instagram): access to your Facebook Page, Instagram account, and ad account, granted through Meta Business.
2. Google: access to your Google Business Profile and, if we run Google ads, your Google Ads account.
3. Your domain: access to where your domain is registered, so we can point it at your website.
4. Existing tools: logins for any system we're replacing or connecting, so your lead list and history come across.

How to grant it

1. We send you step-by-step instructions, or a request you accept from inside the platform, for each item.
2. Grant access to Ground Standard rather than sharing your personal password wherever the platform allows it.
3. Reply in the ticket thread, or your Slack channel, when each one's done, or if you get stuck.

If you can't find something

Tell us what you see and we'll get on a quick call to do it together.

Removing access

If you ever need to remove our access, contact support and we'll walk you through it.

Not sure what your plan includes? Ask support. We'll tell you what you have and what adding something would look like.

Need help?
Email support@groundstandard.com, call (888) 998-9856 and press 1, or start a chat from this help center. Monday to Friday, 9am to 5pm ET. If your plan includes a Slack channel, post there; it's covered beyond those hours.