How onboarding works

Onboarding starts the day your agreement is signed. Almost everything we build for you comes from your onboarding forms, so returning them quickly is the single biggest thing you can do to launch faster.

What we need from you

1. The onboarding forms, sent by email. Every school completes the Success Onboarding form; a short set of launch items on it is due within about 72 hours and the rest within about a week. Depending on your plan you'll also receive a Message Customization form, a Concierge FAQ form, and a Website Onboarding form.
2. The Baseline survey, a short survey about where your school stands today, so we can measure what changes after launch.
3. Access and assets: logins, logos, photos, your lead list, and anything else the forms ask for.

What we build

Your GS Pro account and your follow-up messaging come first. Then, depending on your plan: your ads, your website, your live front-desk coverage, and your social content.

Timing

Most schools launch within a few weeks of returning forms and assets. That's an expected range, not a fixed date; it depends on how quickly forms, access, and assets come back and on the scope of your plan.

Who you'll hear from

If your plan includes a Slack channel, your onboarding checklist is posted there on day one with every item and who owns it. Every item that needs something from you (forms, logins, access, photos, approvals, first payment) gets its own card and thread in your channel the day it starts, with its own ticket reference. Answer in that thread. See How support works for finding any ticket later. Your account manager walks you through launch on your first strategy call. Otherwise you'll get a welcome email with next steps, reminders for anything outstanding, and a walkthrough call before launch.

Not sure what your plan includes? Ask support. We'll tell you what you have and what adding something would look like.

Need help?
Email support@groundstandard.com, call (888) 998-9856 and press 1, or start a chat from this help center. Monday to Friday, 9am to 5pm ET. If your plan includes a Slack channel, post there; it's covered beyond those hours.